Jeremy's always talking about raving fans. Well, Samsung earned themselves one last week. I had bought a 46" DLP TV - Model HLS- 4666W about four years ago. It's an unusual type of TV, and I was aware that the "bulb" would eventually need to be replaced down the road.
A few weeks ago, the screen started developing white dots. I'd heard this could be an issue with this model.
I checked online, and saw it was a common issue, and apparently there was a recall on the chip in the TV. I called Samsung, and a week later, a service tech showed up, on time, no charge, took apart the back of the TV, replaced the parts, and 18 white dots vanished off the screen.
Extremely happy with the customer service. The only downside is my excuse for buying a new TV is gone for the time being.