Great moments in consumer communication:
Over the past year, I would estimate I've seen at least 100 flyers/brochures/messages from Wachovia urging me to use online BillPay. I finally decide to click on the tab. I get an error message, and instructions to call the 800 number. I call. You can't sign up now, "we're down for maintenance, and upgrading to a new version." Ok, how long till I can sign up?