It occasionally feels like an odd place to buy an appliance, but the last two times I have, Sears has done a great job. There've been about five messages about when it would arrive, the crew hit a relatively small two hour window, and the delivery guys were personable. They've certainly had their issues as a stock, but they do a nice job with their products.
Miscellania on e-marketing and social media. VP of Marketing for 1-800-PACK-RAT. Used to be at Shop.org, and Discovery Channel Stores.